Start with the route
Ask which claim system and jurisdiction may apply, what must happen next, and which facts are still needed. Ask whether any notice or filing date needs immediate attention.
Ask about investigation
Find out which records the firm would seek, what you should preserve, what not to collect yourself, and how the firm evaluates possible responsible parties and insurance.
Ask about the working relationship
Ask who would be your primary contact, which lawyer supervises the file, how updates are provided, and which decisions require your approval.
Ask for written financial terms
Request the fee agreement and an explanation of case expenses, liens, and a sample closing statement. Do not rely on a verbal percentage alone.